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var(--ease-out)}.app-sidebar.open{transform:translate(0);box-shadow:var(--e-4)}}.app-topbar{position:sticky;top:0;z-index:30;display:flex;align-items:center;gap:var(--space-3);padding:var(--space-3) var(--space-5);background:color-mix(in srgb,var(--bg-surface) 82%,transparent);backdrop-filter:saturate(180%) blur(14px);-webkit-backdrop-filter:saturate(180%) blur(14px);border-bottom:1px solid var(--border-default)}.app-topbar .crumbs{display:flex;align-items:center;gap:var(--space-2);color:var(--fg-muted);font-size:var(--fs-sm);font-weight:500}.app-topbar .crumbs .sep{opacity:.4}.app-topbar .crumbs .cur{color:var(--fg-default);font-weight:600}.app-topbar .spacer{flex:1}.app-topbar .cmd-hint{display:inline-flex;align-items:center;gap:var(--space-2);padding:4px var(--space-2);border:1px solid var(--border-default);border-radius:var(--r-sm);font-size:var(--fs-xs);color:var(--fg-muted);background:var(--bg-elevated)}.app-topbar .cmd-hint kbd{font-family:var(--font-mono);padding:1px 6px;border-radius:var(--r-xs);background:var(--bg-surface);border:1px solid var(--border-default);font-size:10px}.topbar-icon-btn{width:34px;height:34px;display:inline-flex;align-items:center;justify-content:center;border:1px solid var(--border-default);background:var(--bg-surface);color:var(--fg-muted);border-radius:var(--r-sm);cursor:pointer;transition:all var(--dur-fast) var(--ease-out)}.topbar-icon-btn:hover{color:var(--fg-brand);border-color:var(--brand-300);background:var(--bg-brand-soft);transform:translateY(-1px)}.sidebar-link{display:flex;align-items:center;gap:var(--space-2);padding:6px var(--space-3);border-radius:var(--r-sm);color:var(--fg-muted);font-size:var(--fs-base);font-weight:500;text-decoration:none;border-left:2px solid transparent;transition:background var(--dur-fast) var(--ease-out),color var(--dur-fast) var(--ease-out)}.sidebar-link:hover{background:var(--bg-elevated);color:var(--fg-default)}.sidebar-link.active{background:var(--bg-brand-softer);color:var(--fg-brand);border-left-color:var(--brand-500)}.sidebar-link .count-badge{margin-left:auto;background:var(--bg-elevated);color:var(--fg-muted);padding:1px var(--space-2);border-radius:var(--r-full);font-size:10px;font-weight:700;min-width:20px;text-align:center}.sidebar-link.active .count-badge{background:var(--brand-500);color:#fff}.sidebar-section-label{font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.1em;color:var(--fg-subtle);padding:var(--space-4) var(--space-3) var(--space-1)}.side-brand{display:flex;align-items:center;gap:var(--space-2);padding:0 6px var(--space-4);margin-bottom:var(--space-2);text-decoration:none;color:inherit}.side-brand-mark{width:30px;height:30px;border-radius:var(--r-sm);background:linear-gradient(135deg,var(--brand-500),var(--brand-700));color:#fff;display:grid;place-items:center;box-shadow:0 4px 12px -4px color-mix(in srgb,var(--brand-600) 60%,transparent)}.side-brand-name{font-weight:700;font-size:var(--fs-md);color:var(--fg-default);letter-spacing:-.02em}.side-brand-tag{font-size:10px;color:var(--fg-subtle)}.side-nav{display:flex;flex-direction:column;gap:1px;padding:var(--space-1) 0}.side-section-title{font-size:10px;font-weight:700;letter-spacing:.1em;text-transform:uppercase;color:var(--fg-subtle);padding:var(--space-4) var(--space-3) var(--space-1)}.side-link{display:flex;align-items:center;gap:var(--space-2);padding:6px 10px;color:var(--fg-muted);font-size:var(--fs-base);font-weight:500;text-decoration:none;border-radius:var(--r-sm);border-left:2px solid transparent;transition:background var(--dur-fast) var(--ease-out),color var(--dur-fast) var(--ease-out)}.side-link:hover{background:var(--bg-elevated);color:var(--fg-default)}.side-link.active{background:var(--bg-brand-softer);color:var(--fg-brand);font-weight:600;border-left-color:var(--brand-500)}.side-link app-icon{color:currentColor;flex-shrink:0}.side-badge{margin-left:auto;padding:0 6px;min-width:20px;height:18px;border-radius:var(--r-full);background:var(--brand-500);color:#fff;font-size:10px;font-weight:700;display:inline-flex;align-items:center;justify-content:center}.side-project{display:flex;flex-direction:column}.side-project-link{padding-right:var(--space-2);position:relative}.side-caret{width:18px;height:18px;border-radius:var(--r-xs);background:transparent;border:0;cursor:pointer;color:var(--fg-muted);display:grid;place-items:center;transition:background var(--dur-fast) var(--ease-out)}.side-caret:hover{background:var(--border-default);color:var(--fg-default)}.side-project-name{flex:1;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.side-sublinks{margin-left:var(--space-4);padding-left:var(--space-2);border-left:1.5px solid var(--border-default);display:flex;flex-direction:column;gap:1px;animation:fadeInUp var(--dur-base) var(--ease-out)}.side-sublink{padding-left:10px;padding-top:5px;padding-bottom:5px;font-size:var(--fs-sm)}.side-empty{padding:5px var(--space-2) var(--space-2) var(--space-4);font-size:var(--fs-sm);color:var(--fg-subtle);font-style:italic}.side-user{display:grid;grid-template-columns:32px 1fr auto;gap:var(--space-2);align-items:center;padding:var(--space-2) 10px;margin-top:var(--space-3);background:var(--bg-elevated);border:1px solid var(--border-default);border-radius:var(--r-md)}.side-user img{width:32px;height:32px;border-radius:var(--r-full);object-fit:cover}.side-user-avatar{width:32px;height:32px;border-radius:var(--r-full);background:linear-gradient(135deg,var(--brand-500),var(--brand-700));color:#fff;font-weight:700;display:grid;place-items:center;font-size:var(--fs-sm)}.side-user-info{min-width:0}.side-user-info b{display:block;font-size:var(--fs-sm);color:var(--fg-default);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-weight:600}.side-user-info small{display:block;font-size:10px;color:var(--fg-subtle)}.side-logout{width:28px;height:28px;border-radius:var(--r-xs);border:0;background:transparent;cursor:pointer;color:var(--fg-muted);display:grid;place-items:center;transition:background var(--dur-fast) var(--ease-out),color var(--dur-fast) var(--ease-out)}.side-logout:hover{background:color-mix(in srgb,var(--danger-500) 12%,transparent);color:var(--danger-500)}.flex-1{flex:1}.side-logout-full{margin-top:var(--space-2);padding:8px 10px;width:100%;border:1px solid var(--border-default);border-radius:var(--r-sm);background:transparent;color:var(--fg-muted);font-size:var(--fs-sm);font-weight:500;cursor:pointer;display:flex;align-items:center;justify-content:center;gap:6px;transition:all var(--dur-fast) var(--ease-out)}.side-logout-full:hover{background:color-mix(in srgb,var(--danger-500) 10%,transparent);border-color:var(--danger-500);color:var(--danger-500)}.btn,.ui-btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;font-family:var(--font-body);font-size:var(--fs-base);font-weight:500;padding:8px var(--space-4);border-radius:var(--r-sm);background:var(--brand-500);color:#fff;border:1px solid var(--brand-500);cursor:pointer;transition:background var(--dur-fast) var(--ease-out),border-color var(--dur-fast) var(--ease-out),transform var(--dur-fast) var(--ease-out),box-shadow var(--dur-fast) var(--ease-out);white-space:nowrap;box-shadow:0 1px 2px #8b5cf626}.btn:hover:not(:disabled),.ui-btn:hover:not(:disabled){background:var(--brand-600);border-color:var(--brand-600);transform:translateY(-1px);box-shadow:0 4px 12px -2px color-mix(in srgb,var(--brand-500) 35%,transparent)}.btn:active:not(:disabled),.ui-btn:active:not(:disabled){transform:translateY(0);background:var(--brand-700);border-color:var(--brand-700)}.btn:disabled,.ui-btn:disabled{opacity:.5;cursor:not-allowed;box-shadow:none}.btn-sm{padding:6px 12px;font-size:var(--fs-sm)}.btn-xs{padding:4px 10px;font-size:var(--fs-xs)}.btn-lg{padding:10px 18px;font-size:var(--fs-md)}.btn-secondary{background:var(--bg-surface);color:var(--fg-default);border-color:var(--border-strong);box-shadow:var(--e-1)}.btn-secondary:hover:not(:disabled){background:var(--bg-elevated);border-color:var(--brand-300);color:var(--fg-brand)}.btn-ghost{background:transparent;color:var(--fg-default);border-color:transparent;box-shadow:none}.btn-ghost:hover:not(:disabled){background:var(--bg-elevated);color:var(--fg-brand)}.btn-danger{background:var(--danger-500);border-color:var(--danger-500);color:#fff}.btn-danger:hover:not(:disabled){background:color-mix(in srgb,var(--danger-500) 85%,black);border-color:color-mix(in srgb,var(--danger-500) 85%,black)}.btn-accent{background:var(--brand-400);border-color:var(--brand-400)}.btn-accent:hover:not(:disabled){background:var(--brand-600);border-color:var(--brand-600)}.btn-google{display:inline-flex;align-items:center;justify-content:center;gap:10px;width:100%;padding:10px var(--space-5);font-family:var(--font-body);font-size:var(--fs-base);font-weight:500;background:var(--bg-surface);color:var(--fg-default);border:1px solid var(--border-strong);border-radius:var(--r-sm);cursor:pointer;transition:all var(--dur-fast) var(--ease-out);box-shadow:var(--e-1)}.btn-google:hover{border-color:var(--brand-300);background:var(--bg-brand-soft);box-shadow:var(--e-2)}.btn-google svg{width:18px;height:18px;flex-shrink:0}.card{background:var(--bg-surface);border:1px solid var(--border-default);border-radius:var(--r-md);box-shadow:var(--e-1)}.card-hover{transition:all var(--dur-base) var(--ease-out)}.card-hover:hover{border-color:var(--brand-300);box-shadow:var(--e-3);transform:translateY(-2px)}.field,.ui-input{width:100%;padding:8px 12px;background:var(--bg-surface);border:1px solid var(--border-strong);border-radius:var(--r-sm);color:var(--fg-default);font-family:var(--font-body);font-size:var(--fs-base);transition:border-color var(--dur-fast) var(--ease-out),box-shadow var(--dur-fast) var(--ease-out)}.field:hover,.ui-input:hover{border-color:var(--brand-300)}.field:focus,.ui-input:focus{outline:none;border-color:var(--brand-500);box-shadow:var(--ring)}.field::placeholder,.ui-input::placeholder{color:var(--fg-subtle)}.field:disabled,.ui-input:disabled{background:var(--bg-elevated);cursor:not-allowed;opacity:.6}.label{display:block;font-size:var(--fs-sm);font-weight:500;color:var(--fg-default);margin-bottom:6px}textarea.field,textarea.ui-input{resize:vertical;min-height:80px}.chip,.badge{display:inline-flex;align-items:center;gap:4px;padding:3px 8px;border-radius:var(--r-full);font-size:var(--fs-xs);font-weight:600;letter-spacing:.02em;border:1px solid transparent;white-space:nowrap}.chip-solid{color:#fff}.chip-brand{background:var(--bg-brand-soft);color:var(--brand-700);border-color:color-mix(in srgb,var(--brand-500) 20%,transparent)}.chip-success{background:color-mix(in srgb,var(--success-500) 12%,transparent);color:color-mix(in srgb,var(--success-500) 85%,black);border-color:color-mix(in srgb,var(--success-500) 25%,transparent)}.chip-warning{background:color-mix(in srgb,var(--warning-500) 14%,transparent);color:color-mix(in srgb,var(--warning-500) 80%,black);border-color:color-mix(in srgb,var(--warning-500) 25%,transparent)}.chip-danger{background:color-mix(in srgb,var(--danger-500) 12%,transparent);color:color-mix(in srgb,var(--danger-500) 85%,black);border-color:color-mix(in srgb,var(--danger-500) 25%,transparent)}.chip-info{background:color-mix(in srgb,var(--info-500) 12%,transparent);color:color-mix(in srgb,var(--info-500) 85%,black);border-color:color-mix(in srgb,var(--info-500) 25%,transparent)}.chip-neutral{background:var(--bg-elevated);color:var(--fg-muted);border-color:var(--border-default)}:root[data-theme=dark] .chip-brand{color:var(--brand-200)}:root[data-theme=dark] .chip-success{color:var(--success-400)}:root[data-theme=dark] .chip-warning{color:var(--warning-400)}:root[data-theme=dark] .chip-danger{color:var(--danger-400)}:root[data-theme=dark] .chip-info{color:var(--info-400)}.badge-dot:before{content:"";display:inline-block;width:6px;height:6px;border-radius:var(--r-full);background:currentColor}.status-open{background:color-mix(in srgb,var(--info-500) 12%,transparent);color:color-mix(in srgb,var(--info-500) 85%,black);border-color:color-mix(in srgb,var(--info-500) 25%,transparent)}.status-in_progress{background:color-mix(in srgb,var(--warning-500) 14%,transparent);color:color-mix(in srgb,var(--warning-500) 80%,black);border-color:color-mix(in srgb,var(--warning-500) 25%,transparent)}.status-waiting_customer{background:var(--bg-brand-soft);color:var(--brand-700);border-color:color-mix(in srgb,var(--brand-500) 25%,transparent)}.status-resolved{background:color-mix(in srgb,var(--success-500) 12%,transparent);color:color-mix(in srgb,var(--success-500) 85%,black);border-color:color-mix(in srgb,var(--success-500) 25%,transparent)}.status-closed{background:var(--bg-elevated);color:var(--fg-muted);border-color:var(--border-default)}:root[data-theme=dark] .status-open{color:var(--info-400)}:root[data-theme=dark] .status-in_progress{color:var(--warning-400)}:root[data-theme=dark] .status-waiting_customer{color:var(--brand-300)}:root[data-theme=dark] .status-resolved{color:var(--success-400)}.priority-low{background:var(--bg-elevated);color:var(--fg-muted);border-color:var(--border-default)}.priority-medium{background:color-mix(in srgb,var(--info-500) 12%,transparent);color:color-mix(in srgb,var(--info-500) 85%,black);border-color:color-mix(in srgb,var(--info-500) 25%,transparent)}.priority-high{background:color-mix(in srgb,var(--warning-500) 14%,transparent);color:color-mix(in srgb,var(--warning-500) 80%,black);border-color:color-mix(in srgb,var(--warning-500) 25%,transparent)}.priority-urgent{background:color-mix(in srgb,var(--danger-500) 12%,transparent);color:color-mix(in srgb,var(--danger-500) 85%,black);border-color:color-mix(in srgb,var(--danger-500) 25%,transparent);animation:pulse-urgent 2s infinite}:root[data-theme=dark] .priority-medium{color:var(--info-400)}:root[data-theme=dark] .priority-high{color:var(--warning-400)}:root[data-theme=dark] .priority-urgent{color:var(--danger-400)}@keyframes pulse-urgent{0%,to{opacity:1}50%{opacity:.7}}.sla-ok{background:color-mix(in srgb,var(--success-500) 12%,transparent);color:color-mix(in srgb,var(--success-500) 85%,black)}.sla-warning{background:color-mix(in srgb,var(--warning-500) 14%,transparent);color:color-mix(in srgb,var(--warning-500) 80%,black)}.sla-breach{background:color-mix(in srgb,var(--danger-500) 14%,transparent);color:color-mix(in srgb,var(--danger-500) 85%,black)}:root[data-theme=dark] .sla-ok{color:var(--success-400)}:root[data-theme=dark] .sla-warning{color:var(--warning-400)}:root[data-theme=dark] .sla-breach{color:var(--danger-400)}.ticket-row{display:block;padding:14px var(--space-4);background:var(--bg-surface);border:1px solid var(--border-default);border-radius:var(--r-md);text-decoration:none;color:inherit;transition:all var(--dur-fast) var(--ease-out)}.ticket-row:hover{border-color:var(--brand-400);background:var(--bg-brand-softer);box-shadow:var(--e-2);transform:translateY(-1px)}.ticket-number{font-family:var(--font-mono);font-size:var(--fs-sm);color:var(--fg-muted);font-weight:500}.comment-item{display:grid;grid-template-columns:36px 1fr;gap:var(--space-3);padding:14px 0}.comment-item+.comment-item{border-top:1px solid var(--border-default)}.comment-avatar{width:36px;height:36px;border-radius:var(--r-full);background:linear-gradient(135deg,var(--brand-500),var(--brand-700));color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:var(--fs-sm);flex-shrink:0}.comment-avatar.customer{background:linear-gradient(135deg,var(--ink-500),var(--ink-700))}.comment-avatar.agent{background:linear-gradient(135deg,var(--brand-500),var(--brand-700))}.comment-avatar.admin{background:linear-gradient(135deg,var(--brand-600),var(--brand-800))}.comment-internal{background:color-mix(in srgb,var(--warning-500) 12%,transparent);border:1px solid color-mix(in srgb,var(--warning-500) 30%,transparent);border-radius:var(--r-sm);padding:10px 12px}.stat-card{background:var(--bg-surface);border:1px solid var(--border-default);border-radius:var(--r-md);padding:var(--space-4) var(--space-5);box-shadow:var(--e-1);transition:all var(--dur-base) var(--ease-out)}.stat-card:hover{border-color:var(--brand-300);box-shadow:var(--e-2);transform:translateY(-1px)}.stat-card .stat-num{font-size:var(--fs-2xl);font-weight:700;color:var(--fg-default);line-height:1;margin-bottom:4px;letter-spacing:-.03em}.stat-card .stat-label{font-size:var(--fs-xs);color:var(--fg-muted);text-transform:uppercase;letter-spacing:.06em;font-weight:600}.line-clamp-1{display:-webkit-box;-webkit-line-clamp:1;-webkit-box-orient:vertical;overflow:hidden}.line-clamp-2{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.line-clamp-3{display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;overflow:hidden}@keyframes fadeIn{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:translateY(0)}}@keyframes slideDown{0%{opacity:0;transform:translateY(-8px)}to{opacity:1;transform:translateY(0)}}@keyframes fadeInUp{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}@keyframes scaleIn{0%{opacity:0;transform:scale(.96)}to{opacity:1;transform:scale(1)}}@keyframes shimmer{0%{background-position:-800px 0}to{background-position:800px 0}}@keyframes slideInRight{0%{opacity:0;transform:translate(20px)}to{opacity:1;transform:translate(0)}}@keyframes drawCheck{0%{stroke-dashoffset:22}to{stroke-dashoffset:0}}.animate-fadeIn{animation:fadeIn var(--dur-base) var(--ease-out)}.animate-slideDown{animation:slideDown var(--dur-base) var(--ease-out)}.animate-fadeInUp{animation:fadeInUp var(--dur-base) var(--ease-out)}.animate-scaleIn{animation:scaleIn var(--dur-base) var(--ease-out)}@media(prefers-reduced-motion:reduce){*,*:before,*:after{animation-duration:.001ms!important;animation-iteration-count:1!important;transition-duration:.001ms!important;scroll-behavior:auto!important}}.stages-panel{position:relative}.stages-list{display:flex;flex-direction:column;gap:8px}.stage-row{display:grid;grid-template-columns:24px 32px 1fr auto auto;align-items:center;gap:13px;padding:13px var(--space-4);background:var(--bg-surface);border:1px solid var(--border-default);border-radius:var(--r-md);border-left:4px solid var(--sc, var(--brand-500));transition:box-shadow var(--dur-fast) var(--ease-out),transform var(--dur-fast) var(--ease-out)}.stage-row:hover{box-shadow:var(--e-2)}.stage-drag{color:var(--fg-muted);cursor:grab;-webkit-user-select:none;user-select:none;font-size:var(--fs-lg);text-align:center}.stage-drag:active{cursor:grabbing}.stage-icon{font-size:var(--fs-xl);text-align:center}.stage-info{min-width:0}.stage-name{display:flex;align-items:center;gap:8px;color:var(--fg-default);font-size:var(--fs-base);font-weight:500}.stage-final-badge{font-size:10px;font-weight:700;letter-spacing:.05em;padding:2px 6px;border-radius:var(--r-xs);background:color-mix(in srgb,var(--sc, var(--brand-500)) 15%,transparent);color:var(--sc, var(--brand-500));text-transform:uppercase}.stage-desc{margin:3px 0 0;font-size:var(--fs-sm);color:var(--fg-muted)}.stage-count{font-size:var(--fs-sm);color:var(--fg-muted);white-space:nowrap;font-variant-numeric:tabular-nums}.stage-actions{display:flex;gap:6px}.stage-danger{color:var(--danger-500)}.stage-danger:hover{background:color-mix(in srgb,var(--danger-500) 12%,transparent)}.stages-list.cdk-drop-list-dragging .stage-row:not(.cdk-drag-placeholder){transition:transform .2s var(--ease-out)}.cdk-drag-preview.stage-row{box-shadow:var(--e-4);opacity:.98;border-color:var(--brand-500)}.cdk-drag-placeholder.stage-row{opacity:.35;background:var(--bg-elevated)}.stage-editor-backdrop{position:fixed;inset:0;background:var(--bg-overlay);z-index:90;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);animation:fadeIn .15s var(--ease-out)}.stage-editor{position:fixed;top:50%;left:50%;transform:translate(-50%,-50%);width:min(480px,92vw);background:var(--bg-surface);border:1px solid var(--border-default);border-radius:var(--r-lg);z-index:91;box-shadow:var(--e-4);animation:scaleIn var(--dur-base) var(--ease-out)}.stage-editor header{display:flex;align-items:center;justify-content:space-between;padding:var(--space-4) var(--space-5);border-bottom:1px solid var(--border-default)}.stage-editor header h3{font-size:var(--fs-md);font-weight:700;color:var(--fg-default);margin:0}.stage-editor-body{padding:var(--space-5);display:flex;flex-direction:column;gap:14px}.stage-editor label{display:flex;flex-direction:column;gap:6px;font-size:var(--fs-sm);color:var(--fg-muted)}.stage-editor label>span{font-weight:600}.stage-editor input[type=text],.stage-editor input[type=color]{width:100%;padding:9px 12px;border-radius:var(--r-sm);border:1px solid var(--border-strong);background:var(--bg-surface);color:var(--fg-default);font-size:var(--fs-base);outline:none}.stage-editor input[type=color]{height:42px;cursor:pointer;padding:4px}.stage-editor input[type=text]:focus{border-color:var(--brand-500);box-shadow:var(--ring)}.stage-editor .row-2{display:grid;grid-template-columns:120px 1fr;gap:13px}.stage-editor .checkbox-row{flex-direction:row;align-items:center;gap:8px;cursor:pointer;-webkit-user-select:none;user-select:none;color:var(--fg-default)}.stage-editor .checkbox-row input{width:16px;height:16px;accent-color:var(--brand-500)}.stage-editor footer{display:flex;justify-content:flex-end;gap:8px;padding:14px var(--space-5);border-top:1px solid var(--border-default);background:var(--bg-elevated);border-radius:0 0 var(--r-lg) var(--r-lg)}.role-btn{position:relative;display:flex;flex-direction:column;align-items:center;gap:3px;padding:15px 8px 13px;background:var(--bg-surface);border:1.5px solid var(--border-default);border-radius:var(--r-md);cursor:pointer;transition:transform var(--dur-fast) var(--ease-out),border-color var(--dur-fast) var(--ease-out),box-shadow var(--dur-fast) var(--ease-out);font-family:inherit;color:var(--fg-default)}.role-btn:hover:not(:disabled){transform:translateY(-2px);box-shadow:var(--e-3)}.role-btn:disabled{opacity:.55;cursor:not-allowed;transform:none}.role-btn .role-emoji{font-size:25px;line-height:1;margin-bottom:3px}.role-btn .role-name{font-size:var(--fs-sm);font-weight:700}.role-btn .role-hint{font-size:10px;color:var(--fg-muted);text-align:center;line-height:1.2}.role-btn .role-loading{font-size:var(--fs-md);font-weight:800;color:var(--brand-600)}.role-btn.role-admin:hover:not(:disabled){border-color:var(--brand-500)}.role-btn.role-admin:before{content:"";position:absolute;top:0;left:0;right:0;height:3px;background:linear-gradient(90deg,var(--brand-600),var(--brand-400));border-radius:var(--r-md) var(--r-md) 0 0}.role-btn.role-agent:hover:not(:disabled){border-color:var(--brand-500)}.role-btn.role-agent:before{content:"";position:absolute;top:0;left:0;right:0;height:3px;background:linear-gradient(90deg,var(--brand-500),var(--brand-300));border-radius:var(--r-md) var(--r-md) 0 0}.role-btn.role-customer:hover:not(:disabled){border-color:var(--success-500)}.role-btn.role-customer:before{content:"";position:absolute;top:0;left:0;right:0;height:3px;background:linear-gradient(90deg,var(--success-500),var(--success-400));border-radius:var(--r-md) var(--r-md) 0 0}.role-btn.role-super{background:linear-gradient(135deg,color-mix(in srgb,var(--warning-500) 20%,var(--bg-surface)),var(--bg-surface));border-color:var(--warning-500)}.role-btn.role-super:hover:not(:disabled){border-color:color-mix(in srgb,var(--warning-500) 80%,black)}.role-btn.role-super:before{content:"";position:absolute;top:0;left:0;right:0;height:3px;background:linear-gradient(90deg,var(--warning-500),var(--warning-400));border-radius:var(--r-md) var(--r-md) 0 0}.agents-list{display:flex;flex-direction:column;gap:8px}.agent-row{display:grid;grid-template-columns:40px 1fr 1fr 90px auto;align-items:center;gap:13px;padding:11px var(--space-4);background:var(--bg-surface);border:1px solid var(--border-default);border-radius:var(--r-md)}.agent-avatar{width:36px;height:36px;border-radius:var(--r-full);background:var(--bg-elevated);overflow:hidden}.agent-avatar img{width:100%;height:100%}.agent-name{font-weight:600;color:var(--fg-default);font-size:var(--fs-base)}.agent-email{font-size:var(--fs-sm);color:var(--fg-muted);font-family:var(--font-mono)}.agent-pass{font-family:var(--font-mono);font-size:var(--fs-sm);padding:3px 8px;border-radius:var(--r-xs);background:var(--bg-elevated);color:var(--fg-muted)}.agent-actions{display:flex;gap:5px}.side-org{position:relative;margin:0 0 13px}.side-org-btn{width:100%;display:flex;align-items:center;gap:9px;padding:8px 10px;cursor:pointer;font:inherit;text-align:left;color:var(--fg-default);background:var(--bg-surface);border:1px solid var(--border-default);border-radius:var(--r-md);transition:border-color var(--dur-fast) var(--ease-out)}.side-org-btn:hover,.side-org-btn[aria-expanded=true]{border-color:var(--border-strong)}.side-org-btn:focus-visible{outline:2px solid var(--fg-brand);outline-offset:2px}.side-org-avatar{flex:none;width:28px;height:28px;border-radius:var(--r-sm);display:grid;place-items:center;font-size:13px;font-weight:700;color:#fff;background:linear-gradient(135deg,#7c3aed,#db2777)}.side-org-avatar.small{width:22px;height:22px;font-size:11px}.side-org-info{flex:1;min-width:0;display:grid}.side-org-info b{font-size:var(--fs-sm);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.side-org-info small{font-size:11px;color:var(--fg-muted)}.side-org-menu{margin-top:6px;padding:4px;display:grid;gap:2px;background:var(--bg-surface);border:1px solid var(--border-default);border-radius:var(--r-md)}.side-org-item{display:flex;align-items:center;gap:8px;padding:7px 8px;border:0;background:none;cursor:pointer;font:inherit;font-size:var(--fs-sm);color:var(--fg-default);text-align:left;text-decoration:none;border-radius:var(--r-sm)}.side-org-item:hover{background:var(--bg-elevated)}.side-org-item span:last-child{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.side-org-all{color:var(--fg-brand);font-weight:600}.side-super-hint{margin:13px 0 0;padding:13px;font-size:var(--fs-sm);line-height:1.4;color:var(--fg-muted);background:var(--bg-brand-softer);border:1px dashed color-mix(in srgb,var(--brand-500) 40%,transparent);border-radius:var(--r-sm)}.register-cta{margin-top:24px;padding:var(--space-4);border:1.5px dashed var(--brand-400);border-radius:var(--r-md);text-align:center;background:var(--bg-brand-softer);display:flex;flex-direction:column;gap:5px}.register-cta>span{font-size:var(--fs-sm);color:var(--fg-muted);font-weight:500}.register-link{color:var(--brand-600);font-weight:700;font-size:var(--fs-md);text-decoration:none;transition:color var(--dur-fast) var(--ease-out)}.register-link:hover{color:var(--brand-700)}:root[data-theme=dark] .register-link{color:var(--brand-300)}:root[data-theme=dark] .register-link:hover{color:var(--brand-200)}.cat-color-dot{width:12px;height:12px;border-radius:var(--r-full);flex-shrink:0;margin-top:4px}.ticket-upload-drop{display:flex;flex-direction:column;align-items:center;gap:5px;padding:22px var(--space-4);border:1.5px dashed var(--border-strong);border-radius:var(--r-md);color:var(--fg-muted);cursor:pointer;background:var(--bg-surface);transition:background var(--dur-fast) var(--ease-out),border-color var(--dur-fast) var(--ease-out)}.ticket-upload-drop:hover{background:var(--bg-brand-soft);border-color:var(--brand-500);color:var(--brand-600)}.ticket-upload-drop span{font-size:var(--fs-base);font-weight:600}.ticket-upload-drop small{font-size:var(--fs-xs);opacity:.7}.ticket-attach-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:10px}.ticket-attach-card{position:relative;border:1px solid var(--border-default);border-radius:var(--r-md);overflow:hidden;background:var(--bg-elevated);display:flex;flex-direction:column}.ticket-attach-card>a,.ticket-attach-card>.ticket-attach-icon{display:flex;align-items:center;justify-content:center;aspect-ratio:4/3;overflow:hidden;flex-direction:column;gap:5px;color:var(--fg-muted);text-decoration:none;background:var(--bg-surface)}.ticket-attach-card img,.ticket-attach-card video{width:100%;height:100%;object-fit:cover;display:block}.ticket-attach-icon span{font-size:var(--fs-xs);font-weight:700;letter-spacing:.05em}.ticket-attach-info{padding:7px 10px;background:var(--bg-surface);border-top:1px solid var(--border-default)}.ticket-attach-info b{font-size:var(--fs-sm);color:var(--fg-default);font-weight:600;display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-attach-info small{font-size:var(--fs-xs);color:var(--fg-muted)}.ticket-attach-del{position:absolute;top:6px;right:6px;background:#ffffffeb;border:1px solid var(--border-default);border-radius:var(--r-xs);width:24px;height:24px;cursor:pointer;color:var(--fg-muted);font-size:var(--fs-base)}:root[data-theme=dark] .ticket-attach-del{background:color-mix(in srgb,var(--ink-900) 92%,transparent)}.ticket-attach-del:hover{color:var(--danger-500);border-color:var(--danger-500)}.kairoo-swal{background:var(--bg-surface)!important;color:var(--fg-default)!important;border-radius:var(--r-lg)!important;box-shadow:0 30px 80px -20px #8b5cf640,var(--e-4)!important;padding:24px!important;border:1px solid var(--border-default)!important}.kairoo-swal .swal2-title{color:var(--fg-default)!important}.kairoo-swal .swal2-html-container{color:var(--fg-muted)!important}.kairoo-swal-title{font-weight:800!important;letter-spacing:-.02em!important}.kairoo-swal-btn{border-radius:var(--r-sm)!important;padding:10px 20px!important;font-weight:600!important;font-size:var(--fs-base)!important;box-shadow:0 6px 16px -6px color-mix(in srgb,var(--brand-500) 45%,transparent)!important;transition:transform var(--dur-fast) var(--ease-out)!important}.kairoo-swal-btn:hover{transform:translateY(-1px)}.kairoo-swal-btn-cancel{color:var(--fg-default)!important;background:var(--bg-elevated)!important;box-shadow:none!important}.swal2-toast.kairoo-swal{padding:13px 17px!important;border-radius:var(--r-md)!important}.route-transition{animation:routeIn .26s var(--ease-out)}@keyframes routeIn{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}.notif-panel .notif-error{margin-top:.75rem;padding:.5rem .75rem;border-radius:8px;font-size:.85rem;background:#fef2f2;color:var(--color-danger);border:1px solid #fecaca}.notif-switch{display:inline-flex;align-items:center;gap:.55rem;font-size:.9rem;font-weight:500;color:var(--color-text);cursor:pointer}.notif-switch input{width:1.05rem;height:1.05rem;accent-color:var(--color-primary)}.notif-table{border:1px solid var(--color-border);border-radius:10px;overflow:hidden}.notif-row{display:grid;grid-template-columns:1fr 5.5rem 5.5rem;align-items:center;padding:.55rem .9rem;border-top:1px solid var(--color-border);font-size:.88rem;color:var(--color-text)}.notif-row>span:not(:first-child){text-align:center}.notif-row input{width:1.05rem;height:1.05rem;accent-color:var(--color-primary);cursor:pointer}.notif-row input:disabled{cursor:not-allowed;opacity:.45}.notif-head{border-top:0;background:var(--color-surface-elevated);font-size:.72rem;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--color-text-muted)}.notif-group{padding:.5rem .9rem .3rem;border-top:1px solid var(--color-border);font-size:.72rem;font-weight:700;color:var(--color-primary);text-transform:uppercase;letter-spacing:.06em}.notif-bar{height:8px;border-radius:999px;background:var(--color-surface-elevated);overflow:hidden}.notif-bar>div{height:100%;border-radius:999px;transition:width .3s}@media(max-width:520px){.notif-row{grid-template-columns:1fr 4rem 4rem;padding:.55rem .6rem}}.member-row{grid-template-columns:40px minmax(0,1fr) 150px auto}.member-role{padding:6px 8px;font-size:var(--fs-sm)}.member-badge{display:inline-block;padding:3px 10px;border-radius:var(--r-full);font-size:var(--fs-sm);font-weight:600;background:var(--bg-elevated);color:var(--fg-muted)}.member-badge[data-role=owner]{background:var(--bg-brand-soft);color:var(--fg-brand)}.member-inactive{opacity:.55}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap;border:0}@media(max-width:640px){.member-row{grid-template-columns:36px minmax(0,1fr)}.member-row>:nth-child(3),.member-row>:nth-child(4){grid-column:2}}.hover\:underline:hover{text-decoration-line:underline}@media(min-width:640px){.sm\:grid-cols-4{grid-template-columns:repeat(4,minmax(0,1fr))}}@media(min-width:768px){.md\:col-span-2{grid-column:span 2 / span 2}.md\:inline-flex{display:inline-flex}.md\:hidden{display:none}.md\:grid-cols-2{grid-template-columns:repeat(2,minmax(0,1fr))}.md\:grid-cols-4{grid-template-columns:repeat(4,minmax(0,1fr))}.md\:p-6{padding:1.5rem}.md\:p-8{padding:2rem}.md\:text-2xl{font-size:1.5rem;line-height:2rem}.md\:text-3xl{font-size:1.875rem;line-height:2.25rem}}@media(min-width:1024px){.lg\:col-span-2{grid-column:span 2 / span 2}.lg\:grid-cols-3{grid-template-columns:repeat(3,minmax(0,1fr))}.lg\:grid-cols-5{grid-template-columns:repeat(5,minmax(0,1fr))}}